SSS Maternity Help

SSS Maternity Benefit Rejected or Denied?

Find the exact Reason/s from your SSS email and get a focused correction plan for your member type.

Step 1

Find the rejected or denied message from your SSS email

Look for the Reason/s part in your SSS email. Copy or type only an important word from that reason, such as blurred, coverage, birth certificate, PDF, employer, or ultrasound.

Example part to look for in the SSS email
Reason/s:
• QUALITY OF THE UPLOADED DOCUMENT IS UNREADABLE/BLURRED. PLEASE RE-FILE YOUR MATERNITY CLAIM.
Tip: Type the important word from the Reason/s. Example: type blurred, coverage, or birth certificate.

Selected issue/s from your email:

Step 2 — DAEM

Select the DAEM account used for this rejection

This step appears only for DAEM-related rejection messages. Select the same category and provider enrolled in My.SSS so the result can show the matching photo guide.

Step 2

Select your member type

Select the same member type format used in the main calculator.

Message not listed?

Comment the exact SSS Reason/s below so we can check it. Please post only the rejected/denied reason message, not your full email.

Submit a Missing SSS Reason

Common SSS maternity rejection or denied messages

We do not show every collected SSS email reason here because the list can get very long. Use the search box above to check the exact wording from your email. Below are the most common types.

Sample wording from SSS email:

Reason/s:
• PLEASE UPLOAD CLEAR AND COLORED COPY OF CHILD'S CERTIFICATE OF LIVE BIRTH.

This usually means the uploaded birth certificate was not clear enough, not colored, cropped, incomplete, or unreadable.

Sample wording from SSS email:

Reason/s:
• PLEASE RE-UPLOAD ALL PREVIOUSLY SUBMITTED AND ADDITIONAL REQUIRED DOCUMENTS USING PDF CONTINUOUS SCANNING.

SSS wants all the documents for this request inside one PDF file. Do not upload a separate PDF for each document. For example, if SSS asks for a birth certificate, receipt, and ID, they should be pages inside the same PDF file.

Sample wording from SSS email:

Reason/s:
• YOU HAVE NO/INVALID DATE OF COVERAGE. PLEASE PROCEED TO THE NEAREST SSS BRANCH OFFICE FOR UPDATING/CORRECTION OF YOUR RECORD. REFILE THE CLAIM ONCE THE RECORD IS ALREADY UPDATED.

This is usually a member record issue. SSS may need to update or correct your record first before the maternity claim can be refiled.

Sample wording from SSS email:

Reason/s:
• DENIED DUE TO QUALIFYING CONTRIBUTIONS FOR MATERNITY ARE PAID WITHIN OR AFTER THE SEMESTER OF CONTINGENCY.

This means SSS denied the maternity claim because the qualifying contributions were paid within or after the semester of contingency, instead of being validly posted for the qualifying period before the contingency semester.

Before you refile or ask for help

Many rejected maternity claims can be corrected online. Select your member type above to show more specific guidance here.

Fix online first when possible

  • Read the exact Reason/s in the SSS email.
  • Prepare the corrected document SSS is asking for.
  • Use a clear, complete, colored copy if requested.
  • Use PDF continuous scanning if the email asks for it.

Ask the right person

  • Employee/Kasambahay: HR or employer may be needed for employer-related messages.
  • Voluntary, Self-Employed, OFW, NWS, Barangay, Farmer/Fisherfolk: usually check My.SSS or SSS directly.
  • Go to SSS if the email says branch verification, record correction, interview, or medical evaluation.

Optional

Need backup funds while waiting for your SSS claim?

If your maternity claim is delayed because of a rejection or correction, you may need temporary backup funds. Check only if a credit card option fits your situation and budget.

Apply for a UnionBank Credit Card

Independent guide: This website is not affiliated with, endorsed by, or operated by SSS. The tool helps interpret common rejection and correction messages; final filing decisions remain subject to the instructions in your SSS notice and SSS validation.

Missing SSS message

Paste the missing SSS Reason/s

Enter the complete rejected or denied Reason/s from the SSS email so it can be researched and added to the checker.

Remove your SS number, claim number, email address, phone number, address, and other private information before posting.

4 Comments on “SSS Maternity Benefit Rejected / Denied”

  • admin

    Hi mommy 😊 Ibig sabihin po niyan, may problem sa SSS record mo mismo—specifically sa “Date of Coverage.” Kaya hindi muna ma-process ang MatBen claim online.

    Ang kailangan gawin:

    Pumunta sa nearest SSS branch para ipa-update/correct ang Date of Coverage mo.
    Dalhin ang valid IDs at any documents na makakatulong mag-prove kung kailan ka unang naging covered/member, halimbawa employment or contribution records.
    Pag na-correct na ng SSS ang record, mag-file ulit ng MatBen claim online.
    I-upload ulit lahat ng previously submitted documents + additional requirements.
    Important: gusto ng SSS na naka-PDF continuous scanning, meaning isang tuloy-tuloy at malinaw na PDF file ang documents, hindi separate photos/pages.

    On this page we have tool for where you merge all files or images in PDF for the PDF Continuous Scanning in 30 seconds po: https://sssmaternitybenefitscalculator.com/sss-maternity-mat2-guide/

    1. Just drop the files or images in there.
    2. Then Press Download
    3. Done, use that downloaded file uploading to SSS Mat2 in mySSS app.

    So mommy, hindi ibig sabihin na disqualified ka agad. Record correction muna ang kailangan bago ka makapag-refile.

  • Kimberly Ann Banasihan ubanan

    Member type: Employee

    YOU HAVE NO/INVALID DATE OF COVERAGE. PLEASE PROCEED TO THE NEAREST SSS BRANCH OFFICE FOR UPDATING/CORRECTION OF YOUR RECORD. REFILE THE CLAIM ONCE THE RECORD IS ALREADY UPDATED.

    PLEASE RE-UPLOAD ALL PREVIOUSLY SUBMITTED AND ADDITIONAL REQUIRED DOCUMENTS USING PDF CONTINUOUS SCANNING.

  • admin

    Hi mommy 😊 Ibig sabihin niyan, hindi tinanggap ng SSS system yung photo na in-upload mo dahil hindi pasok sa required format/quality.

    Try mo ulit with these:

    Clear at readable ang buong document/photo
    Walang blur, glare, shadow, or cropped edges
    Colored photo/scanned copy
    Use JPEG or PDF kung document upload
    Make sure kita ang complete name, photo/signature/details kung ID
    If selfie/DAEM requirement, hawak nang malinaw ang valid ID at proof of account at readable silang dalawa. SSS requires readable uploaded IDs/documents and, for DAEM, proof of account plus the required identification/selfie documentation.

    If you tell me anong SSS transaction ito—MAT-2, DAEM/bank enrollment, MAT-1, or document upload—I can tell you exactly anong photo ang kailangan palitan.

  • merliza tutor

    Member type: Voluntary Member

    THE UPLOADED PHOTO DOES NOT MEET THE PHOTO REQUIREMENTS FOR THIS TRANSACTION

Leave a Comment

Please enter the full missing rejected or denied Reason/s from your SSS email so we can check it and add it to this guide.

Select your member type so we can give a more accurate answer.

Please enter the full missing rejected or denied message you received in your SSS email so we can check it and add it to this guide.

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